Salesforce Certified Sales Cloud Consultant — Question 71

The Universal Containers management team wants to help sales reps determine the right time to contact prospects.

What should the consultant recommend to meet the requirement?

Answer options

• A. Implement Sales Dialer and begin cold calling leads to request availability.
• B. Configure Einstein Lead Scoring to determine the best time to make contact.
• C. Enable Email Tracking with reporting and activity timeline.
• D. Create a formula field to determine the prospects time zone.

Correct answer: C

Explanation

The correct answer is C because enabling Email Tracking provides insights into when prospects are engaging with emails, thereby helping sales reps determine the best times to contact them. Options A and B do not directly address the timing aspect, while option D only provides time zone information without context on when to reach out.