Salesforce Certified Sales Cloud Consultant — Question 66

Northern Trail Outfitters uses a third-party application for credit ratings. An external web-based credit application has to be launched from a customer's account record in Salesforce. The application uses a credit ID on the account object.
What should be created to meet this requirement?

Answer options

• A. A workflow rule to launch the product fulfillment application and pass the credit ID
• B. A custom button that calls an Apex trigger to launch the credit application and pass the credit ID
• C. A custom credit ID field as an external ID on the account to launch the credit application and pass the credit ID
• D. A formula field that uses the hyperlink function to launch the credit application and pass the credit ID

Correct answer: D

Explanation

The correct answer is D because a formula field using the hyperlink function allows for dynamic launching of the credit application with the credit ID as part of the URL. Options A and B do not provide a straightforward way to launch an external application directly from the record, while option C suggests creating an external ID field, which is unnecessary for launching an application.