Salesforce Certified Sales Cloud Consultant — Question 61

Universal Containers (UC) has implemented Opportunity Teams. As part of the sales process, tasks are used to track all customer interactions. UC wants any available team member to handle these tasks as soon as possible.

Which Salesforce functionality should the consultant recommend to meet the requirement?

Answer options

• A. Task queues for each Opportunity Team
• B. Task "Assigned To" set to Opportunity Team role
• C. Workflows to create a Task for each team member
• D. Assignment rule selected by default

Correct answer: B

Explanation

The correct answer is B because setting the Task 'Assigned To' to the Opportunity Team role allows any member of the team to take ownership of tasks. Option A would create separate queues which could lead to delays, option C would unnecessarily create multiple tasks for each team member, and option D does not specifically address the requirement for team collaboration on tasks.