Salesforce Certified Sales Cloud Consultant — Question 57

Cloud Kicks has requested a Statement of Work (SOW) that clearly states who will train users on new features and how the training will be delivered.

Which two sections of a SOW should the consultant discuss further with Cloud Kicks to meet the requirement? (Choose two.)

Answer options

• A. Terms and Conditions
• B. Approach
• C. Scope
• D. Background

Correct answer: A, B

Explanation

The 'Terms and Conditions' section is crucial as it defines the obligations and responsibilities of both parties, including training delivery. The 'Approach' section details the methodology for training, making it essential for outlining how users will be trained on new features. The other sections, 'Scope' and 'Background', do not specifically focus on training delivery or responsibilities.