Salesforce Certified Sales Cloud Consultant — Question 56

The Cloud Kicks sales team needs to utilize the Salesforce mobile app feature to view, create, or update opportunities, but the internet is unavailable on their Android and iOS mobile devices.

Which two actions should the consultant recommend to work around the issue? (Choose two.)

Answer options

• A. Enable the connect offline feature in Salesforce.
• B. Enable offline create, edit, and delete in Salesforce.
• C. Enable caching in Salesforce.
• D. Enable the system permission to store offline data in Salesforce.

Correct answer: B, C

Explanation

Enabling offline create, edit, and delete in Salesforce allows users to perform essential tasks without an internet connection, making option B correct. Option C, enabling caching, is also a valid solution as it allows for data retrieval and storage while offline, ensuring continued access to necessary information. Options A and D do not directly address the need for managing opportunities offline.