Salesforce Certified Sales Cloud Consultant — Question 49

Universal Containers (UC) wants to make it easier for sales reps to log their customer interactions, such as emails and events, directly from their email and calendar applications. UC wants to report on these activities in Salesforce.

Which two actions should the consultant recommend? (Choose two.)

Answer options

• A. Implement Inbox to sync Outlook or Gmail calendar events.
• B. Sync events between Outlook or Gmail calendars and Salesforce.
• C. Log emails to records in Salesforce from Outlook or Gmail.
• D. Report on contact data as it exists in Outlook or Gmail.

Correct answer: A, B

Explanation

Options A and B are correct because they enable seamless synchronization of calendar events and interactions between Outlook or Gmail and Salesforce, facilitating easier logging and reporting. Option C, while useful, does not address the synchronization of calendar events, and Option D does not relate to logging interactions directly in Salesforce.