Salesforce Certified Sales Cloud Consultant — Question 35

The Cloud Kicks website Contact Us form creates Leads that need to be followed-up in a timely manner by sales representatives. The VP of Sales wants to be notified when the Lead creation date has passed 24 hours and the Lead status is still new. Sales representatives want a list of Leads to follow up.

Which two actions should the consultant take to meet the requirements? (Choose two.)

Answer options

• A. Use Process Builder to send a time-based notification email.
• B. Create a Lead escalation rule with criteria "Lead created date NOT equal to TODAY" and "Status equals new."
• C. Create a dynamic report for sales representatives to subscribe to.
• D. Create a Lead list view filtered for "Lead created date NOT equal to TODAY" and "Status equals new."

Correct answer: A, C

Explanation

Option A is correct because using Process Builder allows for the automation of time-based notifications when specific criteria are met. Option C is also correct as it provides sales representatives with an easily accessible list of Leads to follow up on. Options B and D do not meet the requirement for timely notifications or providing a dynamic list, making them less effective for the given scenario.