Salesforce Certified Sales Cloud Consultant — Question 36

After a successful implementation of Sales Cloud at Universal Containers, sales management wants to add a new Negotiation stage immediately prior to the Closed stage. After adding the stage, a user reports that some Opportunities are missing from quarterly forecasts.

How should the consultant resolve this issue?

Answer options

• A. Create a new forecast and include the new sales stage.
• B. Use forecast adjustments to correct the forecast.
• C. Edit the Forecast Category field to reflect the proper category for the new stage.
• D. Create a report to track Opportunities in the Negotiation stage.

Correct answer: C

Explanation

The correct answer is C because editing the Forecast Category field ensures that the new Negotiation stage is properly classified and included in forecasts. Options A and B do not directly address the root cause of the missing Opportunities, while D does not solve the issue of forecast accuracy.