Salesforce Certified Sales Cloud Consultant — Question 33

A consultant is recommending Salesforce Console for Sales to Northern Trail Outfitters to improve sales productivity in inside sales.
Which two use cases support this recommendation? (Choose two.)

Answer options

• A. Need to chat with customers in real time with Chatter
• B. Need to prioritize search results for contacts and opportunities
• C. Need to view the caller ID on screen and quickly make calls with one click
• D. Need to add notes quickly while talking to the client

Correct answer: C, D

Explanation

The correct answers, C and D, reflect functionalities of Salesforce Console for Sales that enhance efficiency during calls by allowing quick dialing and note-taking. Options A and B, while useful, do not directly relate to the core features that specifically improve productivity for inside sales representatives in a calling context.