Salesforce Certified Sales Cloud Consultant — Question 222

During end-to-end testing, users report that a key business process is missing a step.

What should a consultant do first to resolve the issue?

Answer options

• A. Change the solution to meet the needs of the users and update the training materials.
• B. Work with key stakeholders to determine if a change to the requirements is necessary to go-live.
• C. Revise the test scripts and ask users to repeat the testing.

Correct answer: B

Explanation

The correct answer is B because it emphasizes engaging with stakeholders to evaluate whether requirements need to be altered, ensuring that all necessary steps are included before implementation. Option A is incorrect as it suggests changing the solution without confirming the requirements, and Option C does not address the root issue of potentially incorrect requirements.