Salesforce Certified Sales Cloud Consultant — Question 218

The Sales Cloud implementation at Cloud Kicks (CK) is now live. End user training is complete. IT stakeholders have signed off on the technical aspects of the project. The CK admin continues to call the consultant with questions about the sales process.

What should the consultant do?

Answer options

• A. Conduct a knowledge transfer with the admin.
• B. Suggest that CK purchase a support agreement.
• C. Recommend that the admin attend Salesforce instructor-led training.

Correct answer: A

Explanation

The correct answer is A because conducting a knowledge transfer ensures that the admin has a thorough understanding of the sales process, which will help address their ongoing questions. Options B and C, while potentially helpful, do not directly resolve the immediate need for clarity about the sales process that the admin is seeking.