Salesforce Certified Sales Cloud Consultant — Question 215

Cloud Kicks (CK) is adding hundreds of new accounts to Sales Cloud daily. CK uses an automated process to assign Account owners. If no assignment can be made for an account, it will be routed to a specific user who will manually review and re-assign it at a later date. This user may have thousands of account records assigned.

Which solution should the consultant recommend when CK sets up the new account process?

Answer options

• A. Add the user to a separate role at the lowest level of the role hierarchy.
• B. Place the user in a separate role at the highest level of the role hierarchy.
• C. Assign the Modify All Data permission to the user.

Correct answer: A

Explanation

The correct answer is A because placing the user in a role at the lowest level of the hierarchy allows them to manage the specific accounts effectively without overriding others' permissions. Option B would give them too much access across the hierarchy, which is unnecessary and could lead to issues. Option C is not ideal as it provides excessive permissions that could compromise data integrity and security.