Salesforce Certified Sales Cloud Consultant — Question 191

Sales reps at Universal Containers (UC) want to know when a customer or prospect Contact opens an email they sent so they can follow up with the Contact shortly afterward.

Which tool should a consultant recommend to meet the requirement?

Answer options

• A. Outlook Desktop Integration
• B. Einstein Activity Capture
• C. High Velocity Sales
• D. Salesforce Inbox

Correct answer: B

Explanation

Einstein Activity Capture automatically logs emails and calendar events in Salesforce, providing sales reps with insights about email interactions, including opens. The other options, while useful for various tasks, do not specifically notify users about email opens in real time.