Salesforce Certified Sales Cloud Consultant — Question 189

Northern Trail Outfitters' Board of Directors thinks that sales user adoption should be calculated by the number of daily logins.
Which two measures of sales user adoption should be considered when implementing Sales Cloud? (Choose two.)

Answer options

• A. Number of reports exported to Excel for analysis
• B. Number of neglected opportunities over time by role
• C. Completeness of records entered into the new system
• D. Overall effectiveness of mass email campaigns

Correct answer: B, C

Explanation

The correct answers, B and C, are relevant as they directly reflect user engagement and the quality of data input into Sales Cloud. Option A is not a direct measure of user adoption, as exporting reports does not necessarily indicate active usage of the system. Option D focuses on marketing effectiveness rather than user participation in the sales process.