Salesforce Certified Sales Cloud Consultant — Question 165

Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points.

Which three approaches should a consultant use to team about and empathize with the customer? (Choose three.)

Answer options

• A. Interviewing
• B. Embodying
• C. Shadowing
• D. Role Playing
• E. Leading Workshops

Correct answer: A, B, C

Explanation

The correct approaches for understanding and empathizing with the customer are Interviewing, Embodying, and Shadowing, as they allow the consultant to gather insights directly from the customer and experience their challenges first-hand. Role Playing and Leading Workshops, while useful in other contexts, do not provide the same level of direct engagement with the customer's processes.