Salesforce Certified Sales Cloud Consultant — Question 146

The admin at Universal Containers has been getting complaints from sales reps about duplicate Leads within Salesforce. The admin has already set up a matching rule for Leads.

What should the consultant recommend to resolve the issue?

Answer options

• A. Change the criteria for the standard Contact matching rule.
• B. Confirm the custom matching rule is activated.
• C. Change the criteria for the standard Lead matching rule.
• D. Confirm the standard match ng rule is inactivated.

Correct answer: C

Explanation

The correct answer is C because modifying the criteria for the standard Lead matching rule will help to better identify duplicates based on the new parameters set. Options A and D are irrelevant as they pertain to the Contact matching rule and the status of the standard matching rule, while B focuses on a custom rule that may not be necessary if the standard rule can be adjusted.