Salesforce Certified Sales Cloud Consultant — Question 128

Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship.
Which two potential solutions can the Consultant recommend? (Choose two.)

Answer options

• A. Implement the Account Contact Role feature.
• B. Add an Influencing Contact multi-select picklist field on the Account.
• C. Add a Lookup field to Contacts to indicate Influential Contacts.
• D. Track time invested in a custom field for each contact.

Correct answer: A, B

Explanation

The correct answer includes implementing the Account Contact Role feature, which allows for better categorization of contacts based on their influence, and adding an Influencing Contact multi-select picklist field, which helps prioritize interactions. The other options, while potentially useful, do not directly address the need for identifying and engaging with influential contacts in a streamlined manner.