Salesforce Certified Sales Cloud Consultant — Question 120

Users at Cloud Kicks (CK) say the global search is returning too many results when searching for contacts. CK’s admin confirmed that users have the correct permissions and record access for the contacts they want to see.

What should a consultant recommend to yield better search results?

Answer options

• A. Use quotation marks operator around contact's first and last name.
• B. Add company name next to contact’s full name in the search window.
• C. Add LIKE keyword next to contact s full name in the search window.
• D. Use parentheses operator to limit search to the Contacts object.

Correct answer: A

Explanation

Using quotation marks around the contact's first and last name (Option A) ensures that the search engine looks for that exact phrase, reducing extraneous results. The other options do not effectively narrow down the search results; adding a company name (Option B) or using the LIKE keyword (Option C) might still return a broad range of contacts, while using parentheses (Option D) is not a valid search syntax in this context.