Salesforce Certified Sales Cloud Consultant — Question 119

Cloud Kicks has a large remote sales department working in many different locations. Management wants greater visibility into the opportunities in progress with their respective teams. They also want to receive email alerts when opportunities reach key metrics (e.g., stage progression) or a high probability. However, they want to control the frequency of their email alerts.

Which solution should a consultant recommend?

Answer options

• A. Configure Outlook Integration email settings to control alert frequency.
• B. Define a workflow rule and email task that is triggered when the stage is updated to new values.
• C. Create a report filtering for the desired criteria, and allow managers to subscribe to the report.
• D. Subscribe to Chatter Feed Tracking to receive updates for the key metrics.

Correct answer: C

Explanation

The correct answer is C because creating a report allows managers to control when they receive updates based on their needs, ensuring they are only notified as frequently as desired. Option A does not directly address the need for visibility into opportunities. Option B would send alerts on every stage change, which may lead to excessive notifications. Option D focuses on Chatter updates, which may not provide the comprehensive report filtering that management requires.