Salesforce Certified Sales Cloud Consultant — Question 117

The Northern Trail Outfitters sales team has reported that many of the Leads they receive are missing an email address or phone number.

Which two approaches should a consultant recommend to address this problem? (Choose two.)

Answer options

• A. Require Phone and Email fields on the Lead page layout.
• B. Configure Assignment Rules to only assign Leads with Phone or Email.
• C. Require Phone and Email fields on the Lead object.
• D. Create a Validation Rule that requires either a Phone or Email.

Correct answer: A, D

Explanation

Option A is correct because requiring Phone and Email fields on the Lead page layout ensures that these details are collected upfront. Option D is also correct as a Validation Rule can enforce the presence of at least one of the fields. Options B and C do not guarantee that Leads will have the required information at the point of entry, thus they do not effectively solve the issue.