Salesforce Certified Sales Cloud Consultant — Question 116

When an Opportunity Stage is marked as Closed Won, Cloud Kicks wants an email to be sent to a team of Executives. This email should include details about the
Opportunity along with the related Opportunity Products and the Account.
Which solution should the Consultant recommend to achieve this requirement?

Answer options

• A. Develop a custom Apex Trigger that uses custom email messaging.
• B. Use Process Builder and HTML Email Templates.
• C. Develop an Inbound Email Service.
• D. Use Workflow rules and HTML Email Templates.

Correct answer: A

Explanation

The correct answer is A because a custom Apex Trigger allows for detailed customization of the email content and timing, which is essential for including specific Opportunity details. Option B, while useful, may not provide the level of customization needed. Option C is unrelated to sending emails triggered by Opportunity changes, and Option D does not offer the flexibility and control that a custom Apex Trigger does.