Salesforce Certified Sales Cloud Consultant — Question 111

Northern Trail Outfitters gains sales leads at its annual trade show. Duplicate leads are generated when they are imported and already exist in the system.
What should be done to address the issue with duplicate leads?

Answer options

• A. Upload the leads to Data.com to remove the duplicates and select the option to have them automatically imported.
• B. Upload the leads and click the "Find Duplicates" button for each of the leads to identify potential duplicate lead records.
• C. Upload the leads using Data Loader and enable the "Find Duplicates" setting to prevent duplicate records.
• D. Upload the leads using the Data Import Wizard and select the appropriate field to match duplicates against existing records.

Correct answer: D

Explanation

The correct answer is D because using the Data Import Wizard allows for the selection of specific fields to identify and match duplicates against existing records effectively. Option A involves Data.com, which is not necessary for internal duplicates, while B requires a manual process that is less efficient. Option C uses Data Loader, which does not provide the best solution for matching duplicates in this case.