Salesforce Certified Sales Cloud Consultant — Question 110

Management at Northern Trail Outfitters wants to make sure their sales representatives are recording important email communication with customers while they are away from their offices. The sales representatives use various email applications.
Which solution should be recommended?

Answer options

• A. Download and install a Salesforce universal connector for their smartphones and computers.
• B. Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.
• C. Forward emails using their Email-to-Salesforce email address from their smartphones and computers.
• D. Download and install the Salesforce for Outlook connector on their smartphones and computers.

Correct answer: C

Explanation

The correct answer is C because using the Email-to-Salesforce email address allows sales representatives to automatically log emails into Salesforce without manual intervention. Option A is incorrect as a universal connector isn't necessary for this task, B is inefficient due to the need for manual entry, and D is not applicable for non-Outlook users since it specifically pertains to Outlook integration.