Salesforce Certified Sales Cloud Consultant — Question 109

In order to increase and promote adoption, sales management at Cloud Kicks wants sales representatives to follow Opportunities they create.
Which two actions should the Consultant recommend to create a solution? (Choose two.)

Answer options

• A. Use Process Builder with an Action Type of Follow Chatter when a record is created or edited.
• B. Turn on the Chatter feed settings that enable users to automatically follow records that they create.
• C. Create a report with newly created Opportunities and have sales management subscribe to the report.
• D. Turn on the Chatter feed settings that enable stage notifications to opportunity owners.

Correct answer: B, D

Explanation

The correct answers are B and D. Option B allows users to automatically follow the Opportunities they create, promoting easier tracking and engagement. Option D provides notifications to opportunity owners about stage changes, which aids in managing their opportunities effectively. Options A and C do not directly ensure that users follow the Opportunities they create; A relies on manual actions and C is not a proactive approach to following records.