Salesforce Certified Sales Cloud Consultant — Question 108

Northern Trail Outfitters allows its sales representatives to negotiate up to a 10% discount for their opportunities. Discounts greater than 10% must be sent to their
Regional Sales Manager (RSM) for approval. Discounts greater than 15% must also be sent to the Regional Vice President (RVP) for approval.
Which approach would satisfy these requirements?

Answer options

• A. Configure an approval process for the RSM and a workflow rule for the RVP.
• B. Configure a workflow approval task and email to notify the RSM and RVP.
• C. Create a two-step approval process for the RSM and RVP as approvers.
• D. Create two approval processes, one for the RSM and one for the RVP.

Correct answer: C

Explanation

Option C is correct because it creates a structured two-step approval process that includes both the RSM and RVP as approvers, meeting the requirements for discounts exceeding 10% and 15%. Option A fails to combine the necessary approvals effectively, while options B and D do not utilize the two-step process needed for efficient management of the approval workflow.