Salesforce Certified Sales Cloud Consultant — Question 107

Universal Containers has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC Corporation account is owned by a sales user whose profile grants create, read, edit, and delete access to accounts, contacts, and opportunities.
Which two actions does the owner of the ABC Corporation account have the right to take? (Choose two.)

Answer options

• A. Transfer ownership of related contacts and opportunities owned by other users.
• B. View, edit, and delete activities owned by other users directly related to the account.
• C. Share the account with other users through manual sharing and account teams.
• D. View, edit, and delete related contacts and opportunities owned by other users.

Correct answer: B, C

Explanation

The owner of the ABC Corporation account can view, edit, and delete activities owned by others related to the account due to the parent control settings, making option B correct. Option C is also correct because the owner can share the account through manual sharing. Options A and D are incorrect as the user does not have the rights to transfer ownership of contacts and opportunities owned by others.