Salesforce Certified Platform App Builder — Question 204

The organization-wide default for a custom object is set to private. The Supervisor profile grants view access to the same object. A user with the Supervisor profile is also listed as the Manager on the user detail records for a subordinate. However, the Supervisor still cannot view records owned by the subordinate.
Which two issues are preventing the Supervisor from viewing records owned by the subordinate? (Choose two.)

Answer options

• A. Organization-wide settings for the custom object grant access to other users with the same role.
• B. The Supervisor requires a permission set in order to view the subordinate's records.
• C. The Supervisor's role is not above the subordinate's role in the hierarchy.
• D. Organization-wide settings for the custom object do not grant access using hierarchy.

Correct answer: C, D

Explanation

The correct answers are C and D. The Supervisor's role must be above the subordinate's role in the hierarchy to gain access to their records, which is not the case here. Additionally, since the organization-wide default access for the custom object is set to private, it does not allow for access through role hierarchy, meaning the Supervisor cannot view records owned by subordinates.