Salesforce Certified Platform App Builder — Question 202

Sales representatives want to capture custom Feedback record details related to each Account. The sales reps want to accomplish this with minimal clicks on the
Salesforce Mobile Application.
Which two solutions should be recommended in order to meet this requirement? (Choose two.)

Answer options

• A. Create a global action on Account.
• B. Create an object-specific action on Account.
• C. Create a feedback object as a parent of Account.
• D. Create predefined values for most of the fields.

Correct answer: B, D

Explanation

Option B is correct because an object-specific action allows for quick access to create Feedback records directly from the Account page. Option D is also correct as having predefined values can streamline the input process, reducing the number of clicks needed. Options A and C are not optimal since a global action is less specific and a parent object may complicate the relationship instead of simplifying the feedback capture.