Salesforce Certified Platform App Builder — Question 201

An app builder has been asked to provide users a way to identify a Contact's "Preferred Contact Method" directly on the Contact record. Users need to be able to identify whether a phone number or an e-mail is the Contact's preferred communication method.
What field type will allow the app builder to accomplish this with the fewest fields possible?

Answer options

• A. Picklist
• B. E-mail
• C. Checkboxes
• D. Formula

Correct answer: A

Explanation

The correct answer is A. A Picklist allows users to choose one option from a predefined list, making it the most efficient way to specify a preferred contact method without requiring multiple fields. Options B (E-mail) and C (Checkboxes) would either limit the selection or necessitate additional fields, while D (Formula) does not allow for user input directly.