Salesforce Certified Platform App Builder — Question 118

The Service Manager would like to highlight case age. When a case is new, they would like to see a green flag on the case record. The flag should be yellow if the case is still open after one day. The flag should be red when cases are open after three days.
Which two options should an app builder use to implement this requirement? (Choose two.)

Answer options

• A. Formula Field
• B. IMAGE
• C. VLOOKUP
• D. Quick Action

Correct answer: A, B

Explanation

The Formula Field is essential for calculating the case age and determining which flag to display based on the conditions outlined. The IMAGE option allows for the display of different colored flags on the case record, while VLOOKUP and Quick Action do not directly assist in highlighting case age as required.