Salesforce Certified Platform App Builder — Question 117

A customer service representative at Cloud Kicks wants to be able to collect information from customers using a series of question prompts. Once the questions are completed, an email should be sent to the customer with a feedback form.
What should be used to accomplish this?

Answer options

• A. Lightning Flow
• B. Process Builder
• C. Apex Trigger
• D. Einstein Next Best Action

Correct answer: A

Explanation

The correct choice, Lightning Flow, is specifically designed for creating automated workflows that can include user input and send emails. Process Builder, while capable of automation, does not handle user prompts as effectively. Apex Trigger is a code-based solution that is not needed for this scenario, and Einstein Next Best Action is geared towards suggesting actions rather than collecting information.