Salesforce Certified OmniStudio Consultant — Question 3

A business has the following requirements:

To display cases for an account -
The user should see all of the cases on the canvas
The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?

Answer options

• A. Edit Mode State
• B. New Card State
• C. Blank Card State
• D. Active Card State

Correct answer: B

Explanation

The correct answer is B, New Card State, as it is specifically designed to allow users to create new items directly from the canvas. The other options either pertain to editing existing cases (A), do not facilitate creation (C), or indicate active cases without the ability to create new ones (D).