Salesforce Certified OmniStudio Consultant — Question 4

A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
Start a process to retrieve plan consumption data

Create a new case -

Open a promotions web page -

Change the SIM card -
Which combination should the consultant use in designing the solution?

Answer options

• A. Event, Navigate and Card
• B. OmniScript and Navigate
• C. Flyout and OmniScript
• D. Custom Event and Redirect URL

Correct answer: B

Explanation

The correct choice, B, utilizes OmniScript to manage the process of retrieving plan consumption data and creating a new case, while Navigate facilitates opening the promotions web page. Options A, C, and D do not effectively provide the necessary actions for the FlexCard as outlined in the question.