Salesforce Certified OmniStudio Consultant — Question 2

A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?

Answer options

• A. OmniScripts and Integration Procedures
• B. FlexCards and DataRaptors
• C. OmniScripts and DataRaptors
• D. FlexCards and Integration Procedure

Correct answer: A

Explanation

The correct answer, A, utilizes OmniScripts for guiding users through the process and Integration Procedures for connecting to various data sources, which aligns with the need for branching based on user input. Options B and C do not incorporate the necessary integration capabilities needed for external systems, while D does not include OmniScripts, which are essential for creating the guided experience.