Salesforce Certified OmniStudio Consultant — Question 25

The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. The consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sales processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. Each process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

Answer options

• A. Add more Step elements to create shorter pages.
• B. Create a specific OmniScript for each business process.
• C. Add more conditional views to branch the OmniScript into logical sections.
• D. Pass the process type as an input parameter.

Correct answer: C

Explanation

The correct answer is C because adding more conditional views helps to logically organize the OmniScript into manageable sections for each sales process. Option A is not ideal as it could lead to overly complex pages, while B would unnecessarily duplicate efforts for similar processes. Option D, while useful, does not address the structural complexity of the OmniScript itself.