Salesforce Certified OmniStudio Consultant — Question 24

A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue” and submit the case data “as-Is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements? (Choose three.)

Answer options

Correct answer: A, C, D

Explanation

The correct tools for this process are Integration Procedure, DataRaptor Turbo Extract, and DataRaptor Load. Integration Procedure will handle the orchestration of fetching and sending the data, while DataRaptor Turbo Extract is used for extracting the required data, and DataRaptor Load is for loading the data into the back office system. FlexCard and OmniScript are not suited for this specific requirement of data extraction and submission.