Salesforce Certified OmniStudio Consultant — Question 23

A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?

Answer options

• A. Single OmniStudio Action that invokes separate Omniscripts
• B. Specific FlexCards with Actions for each type of Contact
• C. Multiple OmniStudio Actions that invoke separate OmniScripts
• D. Single FlexCard with an Action to invoke an OmniScript

Correct answer: B

Explanation

The correct answer is B because specific FlexCards can be tailored to handle the unique verification processes required for each type of contact, allowing for better customization and user experience. Options A and C suggest using OmniScripts, which would not provide the necessary individual handling for each contact type, while option D does not allow for the differentiation needed between the contact types.