Salesforce Certified OmniStudio Consultant — Question 26

A consultant must design a 360 view of the customer. The business requirements are:
A header card with account information (name, account number, next billing date, Invoice method)
A list of related contacts (first name, last name, phone)
All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to have the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience? (Choose two.)

Answer options

• A. Use a Block Element with the Collapse property enabled
• B. Use a Datatable element
• C. Use a Custom Style to adjust height and width
• D. Use a Zone Template

Correct answer: A, B

Explanation

The correct answers are A and B because using a Block Element with the Collapse property allows sections to be expanded or collapsed, enhancing clarity and usability. A Datatable element is ideal for displaying multiple open cases in a structured format. Options C and D do not directly address the need for an efficient and clear presentation of the account's open cases and contacts.