Salesforce Certified OmniStudio Consultant — Question 10

A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
Account information including account name, phone, and website
Active opportunities related to the account
Active contracts related to the account
The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

Answer options

• A. Parent FlexCard with single Child and multiple Card States
• B. Parent FlexCard with multiple Child and Card Actions
• C. Parent FlexCard with single Child and Card Actions
• D. Parent FlexCard with multiple Child and different Card States

Correct answer: C

Explanation

The correct answer is C because a Parent FlexCard with a single Child and Card Actions allows for a streamlined display of necessary information while enabling actions such as viewing and renewing contracts. Option A is incorrect because it lacks the necessary Card Actions to perform the required tasks. Option B introduces multiple Child elements which complicate the design without providing additional benefits, and option D offers multiple Card States that could confuse the user experience.