Salesforce Certified OmniStudio Consultant — Question 9

A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?

Answer options

• A. Script Configuration
• B. Script Profiles
• C. User Roles
• D. Conditional Views

Correct answer: D

Explanation

The correct answer is D, Conditional Views, as it allows certain steps to be displayed based on user responses, tailoring the experience to individual needs. Options A, B, and C do not provide the flexibility needed to conditionally display steps based on user input, thus failing to meet the requirement of the business.