Salesforce Certified Experience Cloud Consultant — Question 34

Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports. Users will not be registering deals or participating in any other sales activity.

Which external user license meets these requirements?

Answer options

• A. Authenticated Service Site User
• B. External Community Plus
• C. External Identity
• D. Customer Community Plus

Correct answer: D

Explanation

The Customer Community Plus license is designed for external users who need access to self-service capabilities including viewing Knowledge articles and case reports. The other options either provide too many permissions for sales activities or do not align with the requirements of a self-service site.