Salesforce Certified Experience Cloud Consultant — Question 33

DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. DR’s Salesforce and Security teams did further analysis and identified the posts made by the spammers.

DR’s Management team has decided to remove all the spammers’ posts and comments from the Experience Cloud site.

What should the Experience Cloud consultant recommend to remove them?

Answer options

• A. Enable Experience Cloud Einstein features to remove all the spammers’ posts and comments as a background action.
• B. Submit a high-priority case with Salesforce Support to remove all of the spammers’ posts and comments. The site will be under maintenance state until resolution.
• C. Utilize the Insights reports by creating and using a custom action to remove all the spammers’ posts and comments.
• D. Experience Cloud site managers, moderators, and admins work together to remove all the spammers’ posts and comments manually.

Correct answer: C

Explanation

Option C is correct because utilizing Insights reports to create a custom action allows for a systematic and efficient removal of spammers' posts and comments. Option A may not provide immediate action, and options B and D are less efficient; B requires waiting for support and maintenance, while D relies on manual effort from multiple individuals, which can be time-consuming.