Salesforce Certified Experience Cloud Consultant — Question 35

Ursa Major Solar (UMS) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. UMS is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.

Which three features can be used with Salesforce PRM to improve partner self-service? (Choose three.)

Answer options

• A. Chat
• B. Partner Incentivization Map
• C. Partner Value Score Matrix
• D. AI-Powered Knowledge Base
• E. Case Escalation

Correct answer: A, C, D

Explanation

The correct options A, C, and D focus on enhancing partner self-service by providing tools that facilitate communication and information access. Chat allows real-time assistance, the Partner Value Score Matrix offers insights into partner performance, and the AI-Powered Knowledge Base provides self-service resources. Options B and E are more focused on incentives and case management rather than directly improving self-service capabilities.