Salesforce Certified CPQ Specialist — Question 230

A sales per at Universal Containers is trying to determine why a new Contract was unable to be created from a recently contracted Order. The sales rep has confirmed that the Order is for a new customer. This is the sales rep’s first attempt to contract the Order.

What are three troubleshooting steps an admin should take to identify the issue? (Choose three.)

Answer options

• A. Verify that the related Opportunity is in Closed/Won status.
• B. Ensure there is at least one subscription-based Order Product on the Order.
• C. Ensure the Order Start Date is later than the Opportunity Close Date.
• D. Confirm that each of the Order Products have been activated.
• E. Check recent Apex Jobs to identify any errors in the contracting process.

Correct answer: B, D, E

Explanation

The correct answers are B, D, and E because they directly relate to the requirements for creating a Contract from an Order. Option B ensures the Order has the necessary subscription-based products, D verifies that those products are activated, and E checks for any underlying errors in the Apex processing. Options A and C are not relevant to the issue at hand since the customer's status and date relations do not directly impact the contract creation process.