Salesforce Certified Business Analyst — Question 92

Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.

Which diagram should the BA use in this case?

Answer options

• A. Value Stream Map
• B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
• C. Capability Model

Correct answer: A

Explanation

The Value Stream Map is ideal for identifying and visualizing the flow of materials and information in the process, which is essential for streamlining complex processes. SIPOC provides a high-level overview but lacks the detailed flow necessary for deeper analysis, while a Capability Model focuses on organizational capabilities rather than process mapping.