Salesforce Certified Business Analyst — Question 93

The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.
What should the BA do next?

Answer options

• A. Gather requirements and then note the proposed solution.
• B. Ask the stakeholder to demo their solution to the project team.
• C. Implement the solution now to save time in the planning phase.

Correct answer: A

Explanation

The correct answer is A because gathering requirements first allows the BA to fully understand the needs of all stakeholders before considering any proposed solutions. Option B, while useful, does not prioritize understanding all requirements, and option C is premature as implementing a solution without proper analysis could lead to further issues down the line.