Salesforce Certified Business Analyst — Question 52

A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?

Answer options

• A. Detailed user stories with technical documentation about the existing process
• B. Collected pain points from people who follow the existing process
• C. Annotated process flows with modifications to an existing process

Correct answer: C

Explanation

The correct answer is C because annotated process flows visually represent the proposed changes and enhancements to the existing process, making it easier for stakeholders to understand the solution's vision. Options A and B, while useful, do not provide a clear visual representation of the solution and may not effectively convey the changes being proposed.