Salesforce Certified Business Analyst — Question 51

A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views, the sales manager prefers to keep the recently viewed list as their default list. When the manager realizes they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help.
What are the next steps the business analyst should take?

Answer options

• A. Recommend that the user submit a ticket related to the field creation.
• B. Document the desired outcome and research the impact of making a change.
• C. Research AppExchange solutions that offer customization options.

Correct answer: B

Explanation

The correct answer is B because documenting the desired outcome and researching the impact of changes is essential for understanding the implications of modifications on the system. Option A is incorrect as submitting a ticket does not address the underlying issue with the list. Option C, while useful, does not directly resolve the problem of the recently viewed list being unmodifiable.