Salesforce Certified Business Analyst — Question 50

Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:
The functionality described in the test case is working as expected.
The stakeholder wants to change the label of several fields described in the test case.
The stakeholder wants to add two new fields that were excluded from the test case
Which step should the business analyst take next?

Answer options

• A. Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case back to the stakeholder for immediate testing.
• B. Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.
• C. Acknowledge the feedback, create a new user story that includes the field changes, and ask the stakeholder to update the existing test case to show it was successfully tested.

Correct answer: C

Explanation

The correct answer is C because creating a new user story allows for the changes to be documented and tracked separately, ensuring that the modifications are properly considered without impacting the current testing cycle. Option A is incorrect as it fails to address the need for a new user story. Option B is not suitable since it involves updating the user story without creating a new one to capture the additional requirements.