Salesforce Certified Business Analyst — Question 27

The lead business analyst (BA) at Cloud Kicks is putting together user stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAs on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?

Answer options

• A. Include technical details
• B. Include who, what, and why
• C. Include the V2MOM structure

Correct answer: B

Explanation

The correct answer is B because a user story should clearly outline the user (who), the action they want to perform (what), and the reason behind it (why), which helps in understanding the user's needs. Options A and C are incorrect as technical details and specific frameworks like V2MOM are not essential components of a user story.